About Us
Transforming the patient journey since 1999
About Us
Transforming the patient journey since 1999
Lisa Miller, CEO and Founder of VIE Healthcare® Consulting is the inspiration behind iSUGEZT. Lisa’s frontline expertise of working with hospitals began in 1999 when she developed a passion for harnessing the power of patient feedback and data analytics to transform healthcare.
Providing feedback to enhance the patience experience
Lisa has taken those same principles to develop the iSUGEZT app.
Dramatic shifts in technology have led to equally dramatic shifts in patient behavior as online reviews play a huge role in the buying decisions and hospital choice of patients. But few organizations offer a straightforward, responsive way to provide direct feedback in real-time.
Until now.
iSUGEZT is the first crowd sourced feedback application that allows individuals a confidential space to praise and suggest enhancement that would improve the patient experience.
That feedback is delivered to decision makers in real-time to anticipate problems and pro-actively respond.
Technology doesn’t solve problems, people do
Patient reviews are found everywhere, but in some cases, those reviews are reactionary and not totally honest. Our experience tells us that people are naturally helpful and seek a way to share their feedback and ideas that would impact change in a positive way.
For many, social media isn’t the automatic platform of choice to achieve this.
iSUGEZT allows you to voice your concerns on a confidential, private and anonymous platform. Alternatively, you can provide feedback to the hospital enabling decision makers to interact with you and respond to your suggestions.
Connecting your feedback and praises with healthcare providers in real time
iSUGEZT for Healthcare
iSUGEZT helps healthcare organizations, hospitals and doctors to improve the patient experience and patient journey through real-time feedback. That feedback allows for change prior to patients or their family and friends exiting the hospital.
For example, patients recovering from surgery can express their appreciation of an individual employee who made their hospital stay a less stressful experience. Or patients, family and friends can raise suggestions to improve operations.
iSUGEZT delivers your feedback directly to decision makers and hospital executives. Leaders are able to immediately respond to your suggestions or resolve your concerns about care.
Inspire
Share an idea or an innovative suggestion that doesn’t currently exist.
Enhance
Provide feedback to improve an existing product, service or experience.
Critique
Share an challenge or problem you encountered that you would like to see resolved.
Praise
Praise for great service, experience or a job well done.
Praise
Make a suggestion that reaches decision makers rather than a complaint that goes unheard.
What would you SUGEZT?
iSUGEZT – Your Connection to Inspiring Change
Join the iSUGEZT movement and share your experiences with healthcare directly.
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