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About Us

Transforming the patient journey since 1999

Lisa Miller, CEO and Founder of VIE Healthcare® Consulting is the inspiration behind iSUGEZT. Lisa’s frontline expertise of working with hospitals began in 1999 when she developed a passion for harnessing the power of patient feedback and data analytics to transform healthcare.

About Us

Transforming the patient journey since 1999

Lisa Miller, CEO and Founder of VIE Healthcare® Consulting is the inspiration behind iSUGEZT. Lisa’s frontline expertise of working with hospitals began in 1999 when she developed a passion for harnessing the power of patient feedback and data analytics to transform healthcare.

Providing feedback to enhance the patience experience

Lisa has taken those same principles to develop the iSUGEZT app.

Dramatic shifts in technology have led to equally dramatic shifts in patient behavior as online reviews play a huge role in the buying decisions and hospital choice of patients. But few organizations offer a straightforward, responsive way to provide direct feedback in real-time.

Until now.

iSUGEZT is the first crowd sourced feedback application that allows individuals a confidential space to praise and suggest enhancement that would improve the patient experience.

That feedback is delivered to decision makers in real-time to anticipate problems and pro-actively respond.

Technology doesn’t solve problems, people do

Patient reviews are found everywhere, but in some cases, those reviews are reactionary and not totally honest.  Our experience tells us that people are naturally helpful and seek a way to share their feedback and ideas that would impact change in a positive way.

For many, social media isn’t the automatic platform of choice to achieve this.

iSUGEZT allows you to voice your concerns on a confidential, private and anonymous platform. Alternatively, you can provide feedback to the hospital enabling decision makers to interact with you and respond to your suggestions.

Connecting your feedback and praises with healthcare providers in real time

iSUGEZT for Healthcare

iSUGEZT helps healthcare organizations, hospitals and doctors to improve the patient experience and patient journey through real-time feedback. That feedback allows for change prior to patients or their family and friends exiting the hospital.

For example, patients recovering from surgery can express their appreciation of an individual employee who made their hospital stay a less stressful experience. Or patients, family and friends can raise suggestions to improve operations.

iSUGEZT delivers your feedback directly to decision makers and hospital executives. Leaders are able to immediately respond to your suggestions or resolve your concerns about care.

Inspire

Share an idea or an innovative suggestion that doesn’t currently exist.

Enhance

Provide feedback to improve an existing product, service or experience.

Critique

Share an challenge or problem you encountered that you would like to see resolved.

Praise

Praise for great service, experience or a job well done.
Praise

Make a suggestion that reaches decision makers rather than a complaint that goes unheard.

What would you SUGEZT?

iSUGEZT – Your Connection to Inspiring Change

Join the iSUGEZT movement and share your experiences with healthcare directly.

Verified users earn rewards and participate in special promotions and contests.

Make a suggestion that reaches healthcare decision makers rather than a complaint that goes unheard

INSPIRE

Share an idea or an innovative suggestion that doesn’t currently exist.

Family and friends often face an anxious waiting period while patients are in surgery. iSUGEZT connects you with hospital executives in real-time to recommend charging stations for your tablets and cellphones while you wait.

CRITIQUE

Share a challenge or problem you encountered that you would like to see resolved.

A less than pristine hospital bathroom causes distress and negative reviews. Submit your idea for more frequent bathroom checks to prevent further business loss through iSUGEZT.

ENHANCE

Provide feedback to improve an existing product, service or experience.

During a hospital stay, something as simple as understanding how to use the television in your room and order meals can be helped by a demonstration from nursing staff. iSUGEZT offers you a platform to make that suggestion.

PRAISE

Praise for great service, experience or a job well done.

Losing personal belongings can be stressful during a hospital stay but a nurse or hospital executive who takes the initiative and commits their time to locate or replace them deserves your praise through iSUGEZT.