Blog
What Role Does Hospitality Play In Your Patient Experience?
Healthcare providers strive to create a seamless patient experience and deliver high levels of patient satisfaction but often overlook one key factor: hospitality. What role does hospitality play in your patient experience? Hospitals prioritize providing appropriate...
Is Consumerism The ‘’New Normal’’ For Healthcare?
The gradual ‘‘retailization of healthcare’’ has seen a shift towards expectations of a ‘’purchasing experience’’ among patients. Does this change mean that consumerism is the "new normal" in the healthcare sector? Today’s consumer has high expectations. Technology has...
The Importance of Caregiver and Family Input in the Patient Experience
As levels of chronic disease rise, growing numbers of patients require help and assistance from caregivers and family members. The importance of caregiver and family input in the patient experience should therefore not be overlooked by hospitals. According to the...
The Value of Qualitative Data From The Frontline Of Healthcare
Qualitative research provides a means of obtaining information through open-ended and conversational communication. The value of qualitative data from the frontline of healthcare has huge potential for hospital leaders. By performing qualitative research, behavioral...
Why Only Asking For Positive Feedback Misses The Point
All healthcare organizations aim for high patient satisfaction scores to enhance their reputation for delivering quality care and increase revenue. While most hope to receive a good response, only asking for positive feedback often misses the point. Here’s why....
Are Healthcare Employee Satisfaction and Patient Satisfaction Related?
During the patient journey through your hospital, many relationships need to be nurtured to ensure high levels of patient satisfaction. But are healthcare employee satisfaction and patient satisfaction related? The patient journey and the importance of relationships...
Baby Boomers Use Smartphones As Much As Millennials
When it comes to generational stereotypes, there is an assumption that millennials are addicted to their cellphones. If we examine the facts, however, we can see that baby boomers use smartphones just as much as millennials: Over 61 million people are enrolled in...
Can Narratives Provide Greater Insight Into The Patient Experience?
In 2018, the American Hospital Association published a joint report, in collaboration with four other hospital associations, calling for an update to the HCAHPS survey. They recognized the importance of feedback, but believed that key issues needed to be addressed to...
Data Driven Decisions Based On Real-Time Information
Technology is driving decisions across all industries, and healthcare is no exception. Data driven decisions based on real-time information can transform the patient experience. Hospital and health system leaders are re-imagining their business practices to improve...
