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What Role Does Hospitality Play In Your Patient Experience?

What Role Does Hospitality Play In Your Patient Experience?

Healthcare providers strive to create a seamless patient experience and deliver high levels of patient satisfaction but often overlook one key factor: hospitality. What role does hospitality play in your patient experience? Hospitals prioritize providing appropriate...

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Is Consumerism The ‘’New Normal’’ For Healthcare?

Is Consumerism The ‘’New Normal’’ For Healthcare?

The gradual ‘‘retailization of healthcare’’ has seen a shift towards expectations of a ‘’purchasing experience’’ among patients. Does this change mean that consumerism is the "new normal" in the healthcare sector? Today’s consumer has high expectations. Technology has...

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Why Only Asking For Positive Feedback Misses The Point

Why Only Asking For Positive Feedback Misses The Point

All healthcare organizations aim for high patient satisfaction scores to enhance their reputation for delivering quality care and increase revenue. While most hope to receive a good response, only asking for positive feedback often misses the point. Here’s why....

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Baby Boomers Use Smartphones As Much As Millennials

Baby Boomers Use Smartphones As Much As Millennials

When it comes to generational stereotypes, there is an assumption that millennials are addicted to their cellphones. If we examine the facts, however, we can see that baby boomers use smartphones just as much as millennials: Over 61 million people are enrolled in...

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Data Driven Decisions Based On Real-Time Information

Data Driven Decisions Based On Real-Time Information

Technology is driving decisions across all industries, and healthcare is no exception. Data driven decisions based on real-time information can transform the patient experience. Hospital and health system leaders are re-imagining their business practices to improve...

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Make a suggestion that reaches healthcare decision makers rather than a complaint that goes unheard

INSPIRE

Share an idea or an innovative suggestion that doesn’t currently exist.

Family and friends often face an anxious waiting period while patients are in surgery. iSUGEZT connects you with hospital executives in real-time to recommend charging stations for your tablets and cellphones while you wait.

CRITIQUE

Share a challenge or problem you encountered that you would like to see resolved.

A less than pristine hospital bathroom causes distress and negative reviews. Submit your idea for more frequent bathroom checks to prevent further business loss through iSUGEZT.

ENHANCE

Provide feedback to improve an existing product, service or experience.

During a hospital stay, something as simple as understanding how to use the television in your room and order meals can be helped by a demonstration from nursing staff. iSUGEZT offers you a platform to make that suggestion.

PRAISE

Praise for great service, experience or a job well done.

Losing personal belongings can be stressful during a hospital stay but a nurse or hospital executive who takes the initiative and commits their time to locate or replace them deserves your praise through iSUGEZT.