Blog
Are Hospitals Really Listening To Their Patients?
The US healthcare sector and healthcare providers are in a state of flux but are hospitals really listening to their patients or too caught up in the rapid pace of change to hear their voices? The pace of change across healthcare is accelerating, so hospital...
Building On A Culture of Caring with Digital Innovation
Healthcare is the fastest growing service industry in the US, and as baby boomers age, there is a continued need to enhance the patient experience. One way to achieve this goal is by building on a culture of caring with digital innovation. The vocation of healthcare...
Kindness – Feeling Cared For Beyond Your Illness
A Holistic Approach To Patient Care When patients find themselves in the hospital, they are often frightened, vulnerable, and anxious about their future. Kindness and feeling cared for can make a significant difference to this experience as part of a holistic approach...
Frontline Driven Insights for Hospital Leadership
Value based care is now a priority for healthcare providers, and the patient experience is key to hospitals achieving this. Our frontline driven insights for hospital leadership outline how your organization can begin to achieve this goal, with the latest in new...
10 Things You Need To Learn About Online Healthcare Reviews
Online healthcare reviews have the potential to enhance or diminish your hospital’s reputation and impact patient choice. But it is possible for healthcare providers to take proactive steps to address this issue. Here are the 10 things your hospital needs to learn...
Word of Mouth – The “Gold Standard” Of Recommendations
Healthcare can learn much from the retail world about what it means to be truly valued as a customer or patient.
