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Are Hospitals Really Listening To Their Patients?

Are Hospitals Really Listening To Their Patients?

The US healthcare sector and healthcare providers are in a state of flux but are hospitals really listening to their patients or too caught up in the rapid pace of change to hear their voices? The pace of change across healthcare is accelerating, so hospital...

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Building On A Culture of Caring with Digital Innovation

Building On A Culture of Caring with Digital Innovation

Healthcare is the fastest growing service industry in the US, and as baby boomers age, there is a continued need to enhance the patient experience. One way to achieve this goal is by building on a culture of caring with digital innovation. The vocation of healthcare...

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Kindness – Feeling Cared For Beyond Your Illness

Kindness – Feeling Cared For Beyond Your Illness

A Holistic Approach To Patient Care When patients find themselves in the hospital, they are often frightened, vulnerable, and anxious about their future. Kindness and feeling cared for can make a significant difference to this experience as part of a holistic approach...

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Frontline Driven Insights for Hospital Leadership

Frontline Driven Insights for Hospital Leadership

Value based care is now a priority for healthcare providers, and the patient experience is key to hospitals achieving this. Our frontline driven insights for hospital leadership outline how your organization can begin to achieve this goal, with the latest in new...

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10 Things You Need To Learn About Online Healthcare Reviews

10 Things You Need To Learn About Online Healthcare Reviews

Online healthcare reviews have the potential to enhance or diminish your hospital’s reputation and impact patient choice. But it is possible for healthcare providers to take proactive steps to address this issue. Here are the 10 things your hospital needs to learn...

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Make a suggestion that reaches healthcare decision makers rather than a complaint that goes unheard

INSPIRE

Share an idea or an innovative suggestion that doesn’t currently exist.

Family and friends often face an anxious waiting period while patients are in surgery. iSUGEZT connects you with hospital executives in real-time to recommend charging stations for your tablets and cellphones while you wait.

CRITIQUE

Share a challenge or problem you encountered that you would like to see resolved.

A less than pristine hospital bathroom causes distress and negative reviews. Submit your idea for more frequent bathroom checks to prevent further business loss through iSUGEZT.

ENHANCE

Provide feedback to improve an existing product, service or experience.

During a hospital stay, something as simple as understanding how to use the television in your room and order meals can be helped by a demonstration from nursing staff. iSUGEZT offers you a platform to make that suggestion.

PRAISE

Praise for great service, experience or a job well done.

Losing personal belongings can be stressful during a hospital stay but a nurse or hospital executive who takes the initiative and commits their time to locate or replace them deserves your praise through iSUGEZT.