by LisaMiller | Jan 22, 2020 | Blog
When it comes to generational stereotypes, there is an assumption that millennials are addicted to their cellphones. If we examine the facts, however, we can see that baby boomers use smartphones just as much as millennials: Over 61 million people are enrolled in...
by LisaLarterGroup | Jan 13, 2020 | Blog
In 2018, the American Hospital Association published a joint report, in collaboration with four other hospital associations, calling for an update to the HCAHPS survey. They recognized the importance of feedback, but believed that key issues needed to be addressed to...
by LisaLarterGroup | Jan 10, 2020 | Blog
Technology is driving decisions across all industries, and healthcare is no exception. Data driven decisions based on real-time information can transform the patient experience. Hospital and health system leaders are re-imagining their business practices to improve...
by LisaLarterGroup | Jan 9, 2020 | Blog
The US healthcare sector and healthcare providers are in a state of flux but are hospitals really listening to their patients or too caught up in the rapid pace of change to hear their voices? The pace of change across healthcare is accelerating, so hospital...
by LisaLarterGroup | Jan 2, 2020 | Blog
Healthcare is the fastest growing service industry in the US, and as baby boomers age, there is a continued need to enhance the patient experience. One way to achieve this goal is by building on a culture of caring with digital innovation. The vocation of healthcare...
Recent Comments