by LisaLarterGroup | Feb 28, 2020 | Blog
Healthcare providers strive to create a seamless patient experience and deliver high levels of patient satisfaction but often overlook one key factor: hospitality. What role does hospitality play in your patient experience? Hospitals prioritize providing appropriate...
by LisaLarterGroup | Feb 21, 2020 | Blog
The gradual ‘‘retailization of healthcare’’ has seen a shift towards expectations of a ‘’purchasing experience’’ among patients. Does this change mean that consumerism is the “new normal” in the healthcare sector? Today’s consumer has high expectations....
by LisaLarterGroup | Feb 13, 2020 | Blog
As levels of chronic disease rise, growing numbers of patients require help and assistance from caregivers and family members. The importance of caregiver and family input in the patient experience should therefore not be overlooked by hospitals. According to the...
by LisaLarterGroup | Feb 7, 2020 | Blog
Qualitative research provides a means of obtaining information through open-ended and conversational communication. The value of qualitative data from the frontline of healthcare has huge potential for hospital leaders. By performing qualitative research, behavioral...
by LisaLarterGroup | Feb 6, 2020 | Blog
All healthcare organizations aim for high patient satisfaction scores to enhance their reputation for delivering quality care and increase revenue. While most hope to receive a good response, only asking for positive feedback often misses the point. Here’s why....
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